These terms and conditions (the “Booking Contract”) are between and shall bind the property owner (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). Each such booking is referred to in the Booking Contract as a “Booking”. References to “you” or “your” are references to the person making the booking and all members of the holiday party.
Any Booking is subject to the Booking Contract. This Booking Contract and our confirmation email contain the entire agreement between us and you and forms the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual statutory rights.
Making your Booking
There are two ways in which you can make a Booking. You can either:
1. book a Property with us via the Tripadvisor/Holidaylettings website, in which case the booking will be subject to the terms and conditions stipulated therein; or
2. complete a Booking Request Form via our Website. We will then send you an email to confirm whether the dates you have requested are available, and a quotation for your holiday, together with details of the due date(s) for payment(s) [see below]. You should carefully check the details of the Quote before making any payment regarding your Booking, and inform us immediately of any errors or omissions.
The Booking shall be made and this Booking Contract shall be effective when we have received the full amount payable for the Property or the Initial Deposit, as appropriate.
Paying for your Booking
Each Booking will be subject to a Damage Deposit of £50 in addition to the cost of the holiday. If there are no damages to the Property or its contents at the end of the holiday, the Damage Deposit will be returned to you within 7 days.
Where the Arrival Date for your booking is more than 28 days ahead, you may either:
1. Pay the total cost of the holiday, plus the £50 Damage Deposit immediately; or
2. Pay 20% of the quoted cost of the holiday (rounded up to the nearest £5) immediately, and then the balance of the cost, plus the £50 Damage Deposit, no less than 28 days before the Arrival Date. If you fail to make the balance payment due to us in full and on time we will have to treat your Booking as cancelled by you and the Cancellation Policy [see below] shall apply.
Where the Arrival Date for your Booking is less than 28 days ahead, you are required to pay the total cost of the holiday, plus the £50 Damage Deposit, immediately.
If you cancel or amend your Booking
If you need to cancel or amend your Booking you must phone or email us as soon as possible.
If you need to amend the date(s) of your holiday, and the Arrival Date is more than 28 days ahead, we will endeavour to re-book you on alternative date(s) as far as is reasonable, depending on availability. If no suitable alternative dates are available, the amendment will be treated as a cancellation, and the Cancellation Policy below will apply.
If you need to amend the date(s) of your holiday, and the Arrival Date is less than 28 days ahead, the Cancellation Policy below will apply.
If you need to cancel the booking, the Cancellation Policy below will apply.
If you have not yet paid in full for the holiday, the Deposit will be forfeited;
If you have paid in full and the Arrival Date is less than 28 days ahead, the full amount of the holiday will be forfeited, but we will refund the £50 Damage Deposit;
If you have paid in full and the Arrival Date is more than 28 days ahead, we will refund 50% of the amount of the holiday, plus the £50 Damage Deposit.
The above Cancellation Policy will also apply in the event that:
any Balance required from you is not paid in full and on time; or
you do not arrive at the property within 24 hours of your arrival time without notifying us.
If we cancel or amend your Booking
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
You can arrive at the Property after 3pm on the Arrival Date for your holiday and you must leave by 11am on the departure date. However, there are occasions when we can be more flexible regarding these times, if requested and mutually convenient.
If your arrival will be delayed, you must contact us by phone or email so that alternative arrangements can be made. If you fail to arrive by midday on the day after the Arrival Date and you do not advise us of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. Please see the Cancellation Policy for further details.
You agree to comply with the regulations set out in the Welcome Folder at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property while at the Property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you take your pet into the Property unless permitted by us in writing in advance. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified.
Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property.
If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your Booking.
Limit of Liability
Our maximum liability for losses you suffer as a result of us acting in breach of this Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
Law and Jurisdiction
This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person, without our prior written consent.
If at any time any part of this Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract.
We will not be in breach of this Booking Contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.